Neato Robot Vacuums to Lose Smart Features as Cloud Shutdown Early

Last updated on October 29, 2025

A top-down view of a Neato D10 robot vacuum floating over a wooden floor, with a glitching, broken cloud icon next to it, symbolizing its disconnected cloud services.

Neato is shutting down its cloud services on November 30, 2025, much earlier than originally planned.
Models like the D8, D9, and D10 will lose all app-based smart features, reverting to manual-only operation.
The shutdown reverses a previous promise from parent company Vorwerk to maintain support for at least five years.

Neato Robot Vacuums to Lose Smart Features in Early Cloud Shutdown

Owners of Neato robot vacuums are in for a disappointment, as the company has announced it will be shutting down its cloud services on November 30, 2025. This move comes years ahead of the originally promised timeline, effectively turning its lineup of smart robo vacs into manual-only devices. The shutdown will impact all users, including those in the US, UK, and Europe, who rely on the MyNeato app for scheduling, virtual no-go zones, and remote control.

What This Means for Your Neato Robo Vac

If you own a Neato D8, D9, or D10, your robot vacuum will no longer connect to the internet after the shutdown date. While you will still be able to start and stop cleaning sessions by pressing the physical button on the device, all app-based functionality will cease to exist. The MyNeato app will be removed from app stores, and any previously configured schedules or maps will become inaccessible. This decision by parent company Vorwerk, which shut down the Neato brand in early 2023, reverses an earlier commitment to maintain cloud support for at least five years.

A Shift in Support for Robot Vacuum Owners

The early termination of cloud services highlights a growing concern for consumers in the smart home market: the longevity of connected devices. When Neato ceased operations, the promise of long-term support offered a silver lining for existing customers. However, this recent announcement serves as a reminder that cloud-dependent features are not guaranteed to last forever. For those looking for a new robot vacuum, it may be worth considering how a device functions without an internet connection. You can use our robot vacuum comparer to see how current models stack up.

The company cited the need to reallocate resources as the primary reason for the accelerated timeline. For more details, you can read the official announcements from Neato's support page.

Frequently Asked Questions

Will my Neato robot vacuum stop working completely after November 30, 2025?

No, your Neato robot vacuum will not stop working completely. You will still be able to start and stop cleaning sessions using the physical button on the device, but all smart features that rely on the MyNeato app and a cloud connection will be disabled.

Which Neato models are affected by the cloud shutdown?

All Neato models that use the MyNeato app for smart functionality are affected. This includes popular models like the Neato D8, D9, and D10.

Can I still use the MyNeato app to control my robot vacuum?

After November 30, 2025, the MyNeato app will no longer function and will be removed from app stores. You will not be able to use it to schedule cleanings, set no-go zones, or control your robot vacuum remotely.

Why is Neato shutting down its cloud services earlier than promised?

Neato's parent company, Vorwerk, which discontinued the Neato brand in 2023, has decided to end cloud support ahead of schedule. The company stated the reason is to reallocate resources, reversing its original commitment to maintain the service for at least five more years.

What happens to my saved schedules and maps in the MyNeato app?

All your saved data within the MyNeato app, including cleaning schedules, virtual no-go zones, and room maps, will become inaccessible and will be deleted after the cloud services are shut down on November 30, 2025.